Complaints Procedure

We aim to deliver the best possible service to our listeners/viewers. We also aim to ensure that our programming is compliant with the requirements set out in the Broadcasting Act, 2009 and broadcasting codes published by the Broadcasting Authority of Ireland.

We welcome and will engage with all feedback, both negative and positive, from our listeners concerning any aspect of our service.

We are obliged under the Broadcasting Act, 2009 to have in place a Code of Practice for handling complaints from our listeners. This Code of Practice sets out and explains our complaint process for listeners and ensures that we deal with complaints in an effective and efficient manner.

If you wish to make a complaint please read our Code of Practice, decide which type of complaint you want to make and download the relevant form below.

Please send completed forms to BCR fm in one of the following ways:

As an email attachment: complaints(0)bcradio.ie

Post to: Ballyhoura Community Radio, Radio House, Smiths Lane, Charleville, Co. Cork

Right of Reply Scheme

The Right of Reply Scheme has been developed by the BAI to provide for the correction of incorrect facts or information that has been broadcast about a person, where the assertions of such incorrect facts or information have impugned that person’s honour or reputation. A Right of Reply is about the correction of incorrect facts or information; it does not provide for the broadcast of an alternative or contrary opinion. In other words, a person may not be satisfied with the manner in which a broadcaster has relayed information about him/her, but a Right of Reply will not be granted unless the facts or information are factually incorrect such that their honour or reputation have been impugned. If the matter is one where the facts were correct, but not fairly presented, and was contained in a news or current affairs programme, you can make a complaint under fairness, objectivity and impartiality.

A copy of the Scheme can be viewed here  

All requests under this scheme are dealt with by the station manager: